Katz's Catering FAQs
You've got questions, we've got answers! Please read below for some frequently asked questions about our catering menu & policies.
Q. What is Katz's catering delivery area?
A. Our standard delivery area is Manhattan, south of 96th St. Please visit our Cart or Checkout page and type in your ZIP code to confirm if we'll deliver to your area.
We are looking to expand our delivery area beyond Manhattan, and will accomodate special requests when possible. Additional delivery fees & extended delivery times may apply.
Q. How much time to do you need to prepare a catering order?
A. We require 24 hours advance notice to prepare an order. If you absolutely need same-day delivery, please contact us via phone (212-254-2246) and we will try to squeeze you in. Rush delivery fees may apply.
Q. Do you provide set-up services for my catering event?
A. At this time, we only offer drop-off catering and staffed carving events. For standard drop catering orders, we do not have chafers, sternos, or other setup arrangements. If you require this type of setup, please speak with one of our Catering Specialists to recommend one of our event partners.
Q. Can you provide a COI for delivery?
A. Yes - please submit your COI requirements within 72 hours of your order arrival and we will produce a COI to meet your needs.
Q. Can I order for an exact delivery time?
A. We offer 30 minute delivery windows - please select a time window at checkout. Due to the complexities of NYC traffic, we encourage you to select an earlier time window if you have a particularly time-sensitive event.
Q. What comes on a hot meat platter? Your product names aren't very specific...
A. Be sure to click into the individual product pages for detailed descriptions of each menu item. A detailed list of contents will also be listed on your receipt, so you know what to expect when it arrives!
Q. Can I order individual sandwich(es) as well as a catering platter? I want items from both menus!
A. To help us serve all customers as quickly as possible, we cannot combine individual sandwich orders (or anything a la carte from our Local Delivery menu) with Catering menu items. However you are welcome to place separate a la carte and Catering orders for the same future delivery window, and we will do our best to combine them into one delivery. You could email us and give us a heads-up too :)
Q. I heard you offer on-site carving events but they aren't listed on your catering menu. How can I learn more & potentially book a Katz's carver at my event?
A. All our carving events are booked directly with a catering specialist, who will help tailor the carving experience to your event's needs. Please email us at catering@katzsdelicatessen.com for more details.
Q. Do you have an allergen list?
A. Please email us at catering@katzsdelicatessen.com with any allergen questions.
Q. Will my catering order come with plates & servingware?
A. Yes, all catering orders include plates, napkins, cutlery and servingware for your party size. If you specifically do not want these items, please mention this in the delivery comments and we will withhold them.
Q. Can I modify or substitute something in a catering platter?
A. No, items in our catering menu cannot be modified.
Q. I need to adjust my catering order. How can I modify an existing order?
A. No problem, just email us at catering@katzsdelicatessen.com with your requested updates to your order. We request that any changes are made at least 24 hours prior to your delivery time. If you are adding to your order, please be prepared with payment info since we do not keep credit card info on-file.
Q. How do I cancel my catering order?
A. Please email us at catering@katzsdelicatessen.com and we will cancel your order. We request that any cancellations are made at least 24 hours prior to your delivery time. A full refund will be processed in 3-7 business days.
Q. There was something missing (or damaged) in my order. Can you help me?
A. We are sorry to hear something wasn't right with your order! Please email us at catering@katzsdelicatessen.com or call us at 212.254.2246 and we can try to resolve this ASAP with either a follow-up delivery, a credit on a future order, or a refund for your missing or damaged items.